The most effective way to design a reception that creates a strong first impression is to combine clear arrival flow, layered lighting and a signature feature such as a moss wall or bespoke desk. This creates instant visual impact, improves the visitor experience and sets the tone for the rest of the workplace.
Why this matters
Visitors form an impression of your organisation within seconds of entering the building. Internal feedback from our clients shows that investing in the entrance is often one of the highest-return design decisions because it improves three things immediately:
The visitor journey
Brand perception
The quality of the arrival experience
At DSP we plan the arrival route and sightlines first. Once movement and clarity are established, we introduce the features that elevate the space: biophilic elements, feature lighting and bespoke joinery. The result is a reception that is functional, operationally sound and memorable.
What makes a successful reception space?
1. Plan the arrival journey first
Good reception design starts with layout rather than finishes. We always begin by mapping how people enter, where they pause and where they naturally look.
Key considerations in DSP design:
Our designers use space planning techniques to test these flows before any decisions are made.
| Planning Principle | Why it Matters |
|---|---|
| Clear approach from the entrance | Reduces confusion and stress |
| Direct line of sight to welcome point | Makes interaction intuitive |
| Defined waiting and operational zones | Prevents congestion |
2. Design features
Biophilic design remains one of the strongest trends in workplace design because it delivers visual appeal and wellbeing benefits. Natural elements in entrance areas supports calm, reduces noise and improves first impressions.
At DSP we use biophilic features strategically:
Preserved or living moss walls
Natural finishes such as timber and stone
Planters that provide both zoning and acoustic control
Textured materials that reduce the corporate feel
Why it works in reception areas:
Creates instant visual interest
Supports wellbeing and comfort
Works in both small and large entrances
Provides low-maintenance design impact
We choose locations that maximise visibility and flow, such as behind reception desks, in waiting areas and along entrance corridors.
3. Rethink your reception desk
A well-designed reception desk is both a functional workstation and a centrepiece of the space.
At our award-winning Robinson Structures project, we used a bespoke joinery solution to ensure the desk supported both operational needs and brand identity. Bespoke joinery meant we could integrate:
Dual-height counters for accessibility
Hidden cable and technology management
Materials and finishes that reflect the company’s brand
Lighting that highlights the desk without glare
This approach allows the desk to perform as the central welcome point while also feeling fully integrated into the wider scheme and workplace identity.
4. Use layered lighting to shape the experience
Lighting is one of the most effective ways to transform a reception as multi-layer lighting supports wellbeing, visibility and productivity.
DSP’s lighting checklist for reception spaces:
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Ambient lighting to ensure clarity and comfort
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Accent lighting to highlight feature walls and signage
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Task lighting for workstations and welcome points
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Feature lighting to create a focal moment
Lighting is also one of the areas where a small investment can deliver a dramatic change, especially in refurbishments.
5. Add flexible seating and multi-use zones
Reception is now more than a sign-in area. At DSP, we increasingly design reception areas to support:
Visitor waiting
Informal meetings
Drop-in working
Touchdown space
Design tips from our live projects:
Use a mix of seating styles
Integrate power and USB access
Use zoned layouts to avoid bottlenecks
Introduce softer materials to improve acoustics
This approach creates a reception that feels like a working part of the office rather than an isolated doorway.
Thinking about redesigning your reception?
At DSP Interiors we design and deliver reception spaces that demonstrate who you are from the moment someone walks in. Whether you are planning a refurbishment, relocation or complete fit out, we can help you create an entrance that does more than look good. It delivers impact, improves the visitor journey and sets a clear tone for your workplace.
Reception Design FAQs
What is the most important part of reception design?
A clear arrival route and a focal point. These help visitors understand where to go and what to do without asking.
What is the best feature for a modern reception?
One design feature such as a moss wall, logo wall or bespoke reception desk. One strong idea is more effective than many small decorative items.
Does my office need a reception desk?
Not always, but you do need a clear welcome point. DSP often designs hybrid desks to keep spaces flexible.
Can I improve my reception without a full refurbishment?
Yes. Lighting, signage, planting and feature walls achieve big improvements with modest work.
Ready to transform your office?
Email our experienced team at sales@dsp-solutions.co.uk or call 01332291618 to discover how we can help transform your office.
